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Top Questions

Is this really a free service?

Yes, the dating4adult.com membership is 100% FREE! As a FREE member you are allowed to post your profile, view other members, and send limited messages to other members. As a FREE member you may be under the following restrictions.

1) Limited access to member profiles
2) Limited access to send emails to member profiles
3) Unlimited ability to respond to PAID members
4) Can not view members private gallery
5) Restricted to special Member Only areas

Why limit your freedom, click here to upgrade your membership today

How do I upgrade my membership?

Ready to be a high roller? Are you the type of person who know exactly what they want, and want it now? dating4adult.com's Premium memberships are only a step away! As an dating4adult.com Premium Member, you will be flying our friendly sky's in style. Depending on you membership level, you will have complete access to all of dating4adult.com 's features, including First Class member positioning, VIP access to Sky Lounge, your own toll free 800 number, and access to the best 1-on-1 SkyChat instant messenger, connecting you to sexy people in your neighborhood and around the world.
Why limit your freedom, click here to upgrade your membership today

Why can I not respond to his/her e-mail?

Generally, there are a few instances that would restrict you from sending or responding to e-mails: 1) if you are a free member, you may have reached your limit of e-mails; 2) your account is pending review and approval; 3) your account has been restricted from sending/responding to e-mails for a period of time due to a user violation such as abuse of e-mail, member stalking, member spamming, or repeated abuse complaints.

If none of the above applies or you have questions concerning your account, click here


I forgot my username/password?

Click here to retrieve your user name or password. All you need is the e-mail address that you originally signed up with. If you are a paid member and forgot your e-mail address or no longer have the same e-mail account, click here for customer service

When will people respond to me?

Most people will begin to receive responses (e-mails) almost immediately upon their profile being approved. Finding the right match online does take a little effort on your part for both men and women. Did you upload your photo? Write a catchy tag line? Send e-mails to other members?

click here for the best tips of online dating

Why is my profile still pending?

Currently the review process for all memberships is approximately 24 hours. This time may vary depending on the number of sign ups. If it has been longer than 48 hours, click here for customer service

Why was my profile rejected?

When a profile is rejected it is usually in violation of our profile, picture, or is in "time out" for a Terms of Service (TOS) abuse. If none of the previous applies, click here for customer support

How can I contact your customer service department?

For billing inquiries call:

Worldwide Customer Service: +1-678.318.3696 x 100

Customer Service E-mail: [email protected]



Do you have a phone number I can call?

Worldwide Customer Service: +1-678.318.3696 x 100

Customer Service E-mail: [email protected]

General Information

What is dating4adult.com?

dating4adult.com is the place where real people can get together and meet from the privacy and safety of their own home. From friendship, romance, or sexual exploration dating4adult.com caters to a diverse group of people and private preferences. Beyond the concept of online activities, we also support an ever growing offline network of physical venues.


Are these people real?

Yes, these are REAL people looking for friends to exploring their inner most desires. Though no online site can weed out all of the FAKES! dating4adult.com has spent tens of thousands of dollars to insure that your experience in online dating is as close to the real thing as you can get. Since many of our members come from our physical venues, dating4adult.com can boast the highest REAL people percentage in the industry!

Is this service confidential?

Of course, we never reveal your name, billing information, or any other "true" contact information, other than the options given on our site.

How much does this service cost?

This is a free service unless you upgrade to a premium membership, which will enhance your membership communications and member response rate.

Are member profiles reviewed or screened for accuracy?

Yes, all profiles are reviewed to insure that they are within our user guidelines and match up to the user described.

Do you share or sell my personal information with anyone?

No!!

Does dating4adult.com monitor profile, e-mail, and IM communications?

Given the out break of spamming on dating sites, dating4adult.com does provide automated filters and live moderators to prevent member abuse. An dating4adult.com moderator will not view an extended communication unless there is a clear pattern of abuse reported by other members, our automated filters, or other reported means.

Can I post anything in my profile?

No, we do have picture guidelines that are enforced.

What is the difference between a paid and premium member?

Getting Started

Creating your profile

Start by clicking on the "New Member" tab on the home page of the dating4adult.com Site. This will take you to the primary sign up page. Fill out the proceeding form and follow the directions. You should be a member within 5-7 minutes.

What are tips for the best results?

Be Honest: Figure out what type of person you REALLY want to meet.
Be descriptive: Saying "I want to meet a girl" does not say much about you. Actually, it sounds a little desperate!
Make an Effort: Post your picture and gallery. Let others know who you really are and what your look like.
Upgrade to premium placement: If you want more views you need to be listed at the top.
Visit the SkyZine section of dating4adult.com's article, "The Science of Online Dating".


How do I update my profile?

From your dating4adult.com Homepage, after you have logged in, click on the Profile Icon just below My Homepage on the left vertical tool bar. This will take you to the main profile edit page.

There are three edit areas of your profile 1)About Me, 2) About My Matches, and 3) My contact information. You can toggle between these fields on the center tool bar, just above the solid blue horizontal bar above the edit text section. NO CHANGES WILL TAKE PLACE UNTIL YOU HIT THE SUBMIT BUTTON.


How do I upload my picture gallery?

There are two ways to access and upload to your photo gallery. 1) Click on the Photo Album tab on the vertical tool bar, or click on the photo area on your dating4adult.com Home page, then click the camera link at the bottom of the profile page (under the profile's photo area).

Once you have opened the link; you will see three active tabs running horizontally across the top of the page (See Example Below).


My Public Albums My Private Albums Create a New Album

Click on "Create a New Album", then choose a name and brief tagline to describe the future contents of this album. Then determine if this will be an album for public viewing or private sharing by selecting this as either a private of public album.

Once your album is set up, the system will return you to the main album page. Select the album you which to load with pictures by clicking on the text link "Add a picture to this album". A separate box should allow you to browse your system and upload up to 10 pictures per album, with a maximum of 6 albums per account. You have the choice at any time to stop uploading your pictures and return to your album to review your pictures. No pictures may be seen by other dating4adult.com members until they are approved for viewing. This is usually a 24 hour process.


How do I make my gallery private?

Open your photo album by clicking on the left vertical tool bar "Photo Album". Choose the text link "Convert to Private" on the album you which to hide from general member viewing. Click the text link to toggle between public or private viewing.

How do I search for members

Basic Search: The basic search tool is found as the right vertical tool bar on your main member page. Choose the categories that you wish to search for then click on the submit button. All relevant members will be displayed fron

How do I upgrade my account?

Why upgrade? It's simple!

1)    Receive a featured profile, making it easier for members to find you!
2)    Unlimited access to member profiles
3)    Unlimited access to send & receive member e-mails
4)    Advanced search function
5)    Access to dating4adult.com VIP events & parties
6)    And much more...

Click here to upgrade!!

How do I use my Black Book?

The black book function makes it easy to find members of interest at a later date. Also, you will be the first notified if your favorite members post new photos and video!

Putting people in my black book: There several ways to black book your favorite profiles, either 1) when conduction a member search you can black book someone right from the search page, or while viewing their member profile, or 2) when receiving member mail by clicking on the black book icon.

Viewing and editing my black book: On your main profile page, you can access your black book and edit the member profiles within. Functionality includes viewing members currently online, mail, chat, whisper, and block, and delete.


How do I use my Sky Mail? (email)

The Sky mail works as most e-mail accounts with the exception of being to access or send e-mails outside of the dating4adult.com Community.Another difference is that with every e-mail sent, the sender must authenticate 1 alphabetical and 3 numerical characters prior to sending any e-mail. These steps have been put into place to avoid member spamming.

How do I use my Sky Messenger? (instant messenger)

Coming Soon!! We will add the user manual as soon as this feature is available.

Account Issues

I forgot my username and/or password?

On the front page, at the very top, of the site next to the user name and password text fields there is a text link "forgot password". You will need the actual e-mail account you originally opened the account with to receive the username and password.

How do I change my password?

Go to the preference tab located on the left vertical tool bar of on your dating4adult.com homepage. Type in your old password, enter in your new password, authenticate your new password, then hit submit. You will need to authenticate your account via e-mail before proceeding.

How do I change my user name?

Go to the preference tab located on the left vertical tool bar of on your dating4adult.com homepage. Type in your old username, enter in your new username, authenticate your new username, then hit submit. You will need to authenticate your account via e-mail before proceeding.

How do I upgrade my account?

Why upgrade? It's simple!

1)    Receive a featured profile, making it easier for members to find you!
2)    Unlimited access to member profiles
3)    Unlimited access to send & receive member e-mails
4)    Advanced search function
5)    Access to dating4adult.com VIP events & parties
6)    And much more..

Click here to upgrade!!

When will my profile be approved?

This process from account creation to member viewing is approximately 24 hours.

When will I show up in the search listings?

When your account is approved, it will show up in all member searches. This process from account creation to member viewing is approximately 24 hours.

Why was my account deleted?

You have either canceled your account, or may be in violation of our user guidelines. Click here to contact customer service.

If this was a free account, and you were in violation of our terms of service, it may be easier just to open a new account and abide by our user policies.


Why is my account pending or rejected?

Most accounts take 24 hours to be approved. If it was rejected, please read your rejection letter for the most relevant reasons why. If your account is in compliance and have not been approved as of yet, please click here.

Why are my pictures pending or rejected?

Most pictures take 24 hours to be approved. If they were rejected, please read your rejection letter for the most relevant reasons why. If your picture is in compliance and have not been approved as of yet, please click here.

How do I remove my account information?

After you have signed into your account, go to the "Account" information tab on the vertical tool bar which is located on the left hand side of the Member Home Page.

You have two options, to either cancel your account or delete your membership. Canceling your account will change your status to a free member. (We do not issue refunds, so your billing cycle will stop at the beginning of the following cycle/month).
If you delete your membership, all your information will be purged from our system. You will not be able to access your profile, after you delete your account information.
Click here to contact customer service

What is account theft?

If you believe that your account is being used by someone other than yourself, please contact our billing department or customer service immediately!

I got spam!!

If you have received spam, report it either through your customer service link, or click the abuse button found on the sky mail, chat, and other communication options. Keep our community clean from the plague of spammers!! Spam source accounts are deleted immediately!


Billing Questions

How do I upgrade my membership?

Why upgrade? It's simple!

1)    Receive a featured profile, making it easier for members to find you!
2)    Unlimited access to member profiles
3)    Unlimited access to send & receive member e-mails
4)    Advanced search function
5)    Access to dating4adult.com VIP events & parties
6)    And much more..

Click here to upgrade!!

How often am I billed?

Depending on what type of account you sign up. Click here to view your billing options

What appears on my credit card as the billing company?

Sky Networks will appear on your credit card statement to insure your privacy.

How do I change my billing information?

Click on the "Account" tab on the left vertical tool bar to change or view your billing statement.

How do I cancel my account?

Click on the "Account" tab on the left vertical tool bar to cancel your account or call our toll free billing department at:

Toll free Customer Service hotline: 888-357-0303

Direct Line for Customer Service: 661-252-5756

E-mail Address: [email protected]
.


How do I turning off the auto-renew?

Click on the "Account" tab on the left vertical tool bar to change or view your billing statement. Toggle the auto-renew to the off position. Your account will no longer be billed and you will revert to a free member at the end of your current term.


What is Credit Card Denial Issues?

In the event of an insufficient fund or other service issue arises that we can not bill your credit card, we will provide you with several other methods to pay by. You will be notified by e-mail if any account irregularities occur.

Contact the billing department

Click here to contact customer service or
call our toll free billing department at 1-888-XXX-XXXX 24/7 to assist you with any account issues.


Technical Support

Why is the site slow to load?

Our site should be anything but slow. Yet, from time to time we may be conducting server maintenance or there may be just an unusually high demand on internet or your internet service providers resources (ISP) that could slow down your experience. Please click here to alert our technical staff.

Why am I getting distorted /template/template24/images?

Image distortion may be the result of a service provider, such as AOL, having an internal image compression system that distorts /template/template24/images when uploading to a site outside of its own. Sometimes members upload /template/template24/images that are the right size for thumbnails, but will be pixilated (looking fuzzy) upon enlarging. Pictures to be viewable to all must be at least over 100 x 100 pixels to give a clear resolution.

Why am I not able to upload my pictures?

Your picture may be in an unrecognized file format of too big for the system to process. Image format accepted is JPEG/JPG only.

Why can I not see pictures/text on your site?

All of our pictures are displayed in a jpeg/gif format. If you use an older browser, you may or may not have that viewer installed. If the problem persists please contact our technical support for assistance.

I go to login and it says my machine can not accept cookies?

Using dating4adult.com requires that your browser be set to accept cookies. If you cannot login with your User Name and Password, check to make sure that your browser is set correctly. If you can't login and don't get an error message, you can conclude that it is a "cookies issue. Click Here to obtain solutions for this issue.

Why will the site not load?

There may be an issue with our server or your ISP. We are currently running with a 99.7 uptime efficiency rating, so if the problem persists please contact our customer support or technical support.

 
 
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